How to Track Customer Payments with M-PESA
Customer payments can become confusing when some customers pay in full, some pay later and others make partial M-PESA payments.
Record the customer name
Whenever possible, connect each payment to a customer, invoice or sale. This makes follow-up easier.
Mark invoices correctly
If a customer pays by M-PESA, update the invoice or customer balance so you know what is still owed.
Handle partial payments carefully
If a customer pays part of the balance, record the amount paid and leave the remaining balance visible.
Check payment references
M-PESA references help confirm when and how a payment was made. Keep them with your records when possible.
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