How to Detect Missing M-PESA Payments
Missing M-PESA payments can happen because of customer mistakes, wrong till numbers, staff errors, delayed records or unrecorded withdrawals.
Check payment confirmation
Do not rely only on a customer saying they have paid. Confirm the payment amount, time and reference before marking a sale or invoice as paid.
Compare sales with M-PESA records
If your sales records show ten M-PESA sales, your M-PESA records should also show those payments. Missing entries should be investigated immediately.
Review customer balances
If a customer says they paid but the invoice still shows unpaid, check the transaction reference and amount. Sometimes payments are partial or sent to the wrong number.
Check transfers and withdrawals
What looks like missing money may actually be an unrecorded withdrawal, supplier payment or transfer to another account.
Bizwazi helps you compare sales, invoices, expenses and balances so missing M-PESA activity is easier to notice.
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